flora tees & hoodies

if there is an issue with your item(s), please notify me as soon as you've received your order with a description & photo of the issue/damage.  

 

all pieces are carefully packaged to ensure their safety during transit.  I am not responsible for the actions of the employees of the post office/delivery companies & will only compensate if the damage or defect incurred is something I missed or due to negligence on my part.  

an order may only be cancelled before it has been shipped.  please allow 1-3 business days between purchase & shipping, and 3-6 weeks for standard delivery.  expedited shipping is available at 5-10 business days.  

 

please note some countries may take longer to receive packages coming from Jamaica, and once the item leaves it is beyond my control when it arrives.  I apologize in advance for any unforeseen delays & thank you for your patience.  some countries such as the United States, Canada, and the United Kingdom do not accept or recognize standard tracking numbers from Jamaica.  I apologize for this inconvenience.        

 

due to the nature of these items, unless they arrive damaged or defective, I am unable to accept returns for:

• custom or personalized orders
• perishable products
• digital downloads
• intimate items (for health/hygiene reasons)

 

buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.